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Land-Lines: Endangered Phone Species?

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Monday, April 8, 2013   

YANKTON, S.D. - Millions of consumers have canceled their old land-line telephone service and replaced it with wireless phones. But many seniors and people who live in rural areas still depend on land-lines, and consumer watchdogs are trying to make sure they don't lose them.

Those who perhaps prefer a land-line to a wireless phone because of potentially hazardous health effects still being debated can take heart. Olivia Wein of the National Consumer Law Center said land-line phones will not disappear overnight.

"Over half of residential customers still have land-line and wireless."

But Wein says much of the copper wire pathway that phone calls travel from one land-line telephone to another is being replaced by Internet-based digital transmission. Telecom companies may benefit and are trying to convince regulators these calls have transformed into an "information service," with much less government regulation than traditional phone service. Consumer groups say the result could be higher prices and almost no monitoring or enforcement against rip-offs.

According to Ana Montes of The Utility Reform Network, new phones that are based on Internet-protocol or "IP" can lose their connections in the event of a power outage.

"In many instances when there have been emergencies, people have relied upon pay phones, people have relied on land-line telephone service," she said. "And if we were to switch over to an entirely IP-based network, we could end up being in a real mess."

Montes says she's concerned some seniors are being urged to "upgrade" to new Internet-based telephone services when their land-line is working fine.

"But it's really being sold as, 'This is old technology. It's not useful technology. Nobody is using that technology anymore.' And it just really is not accurate," Montes alleged. "There's still a reliance by a lot of different folks on the older technology."

In South Dakota, the Public Utilities Commission reports about 51 percent of households still have land-lines, the highest percentage nationwide. Only 15.6 percent of homes have cell phones only, one of the lowest rates in the country.


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