MADISON, Wis. – Wisconsin consumers are tired of telemarketers who violate the state's Do No Call laws, and try to sell them stuff over the phone.

The annual top ten list of consumer complaints has just been released, and complaints about telemarketers still reign at the very top of the list.

The state's Consumer Protection Bureau got more than 4,000 complaints about telemarketers in 2017, an increase of 12 percent over 2016 and 62 percent more than 2015.

"This year, the top categories of telemarketing complaints really dealt with consumers receiving calls to renew an extended auto warranty service contract and, again, to lower their credit card interest rates," says Michelle Reinen, director of the Bureau of Consumer Protection.

Landlord-tenant complaints were second on the list, followed by telecommunications complaints, identity theft and home improvement scams.

There were two newcomers to the top ten list this time: complaints about the quality of fuel sold at retail gas stations and complaints about medical services.

"It's about billing disputes and what they're being charged, or services that they may dispute actually happened, or being charged for things they didn't authorize,” Reinen explains. “The medical services category doesn't have anything to do with the actual doctors and performance of work."

Complaints about gas pump accuracy, car repair and car sales round out the top ten.

Reinen says it's critical that consumers continue to report their complaints to the agency.

"To file a complaint, contact us at Consumer Protection, 1-800-422-7128, or you can file your complaint online 24/7 at DATCP.WI.Gov," she advises.

She says the agency follows up on every complaint made.




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Millions of Californians buy used cars still under a manufacturer's warranty - but consumer groups say those warranties are now essentially unenforceable.

It's the result of a ruling Thursday by the California State Supreme Court. The panel of judges agreed with car manufacturers that the state's so-called "lemon law" only applies to new cars.

"You won't be able to tell the manufacturer, 'Hey, you have to fix my car or I want a refund.' The manufacturer can just blow you off," said Rosemary Shahan, president of the nonprofit Consumers for Auto Reliability and Safety.

Owners of these used vehicles could be faced with big unanticipated repair bills if the manufacturer opts not to honor the remainder of the warranty. The court ruling means they will no longer have a right to a refund or replacement vehicle.

Shahan said she thinks that now the California Legislature should step in. She said other states already have acted to better protect used-car buyers.

"A number of other states have used car 'lemon laws,' where they mandate warranties," she said, "and they say if you pay a certain amount for a used car, that the warranty has to last for a certain period of time, and you have the right to get a refund or replacement."

The case, Rodriguez v. Fiat Chrysler of America Inc., has been in litigation for several years. Lemon-law experts say it is unclear whether this decision covers what are known as "certified" used vehicles - promoted by the manufacturers as "like new."

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CORRECTION: An earlier version of this story misstated the nature of additional flood insurance requirements. It is optional in most, but not all, cases. (10:45AM MST, October 28, 2024)

Since Hurricanes Helene and Milton devastated Florida, more than 49,000 insurance claims have been denied, leaving thousands of residents in financial uncertainty as they attempt to rebuild.

According to data from the Florida Office of Insurance Regulation, many companies denied claims related to flood damage, a peril not typically covered under standard homeowners' insurance policies.

Mark Friedlander, corporate communications director for the Insurance Information Institute, explains that many denied claims result from homeowners not having separate flood insurance, which is required for policyholders with Citizens Insurance and those with mortgages in high-risk zones.

"Standard home, condo and renters policies do not include flood damage," Friedlander pointed out. "If you're filing a flood loss with your property insurer, it's going to be denied. Another issue is not meeting the deductible; that's another big category of denials."

For instance, he noted if you have a $10,000 windstorm deductible and your damage is $8,000, there will be no claim payout. He added the threshold has led many homeowners to find themselves without compensation for damages falling just short of deductible limits. He emphasized property owners should consider purchasing separate flood-insurance policies to be fully financially protected.

For residents whose claims were denied, Friedlander advised considering Federal Emergency Management Agency assistance as a partial alternative. He revealed some homeowners intentionally file claims they know will be denied to meet FEMA requirements.

"In order to qualify for FEMA emergency grants, you must prove to FEMA that you did not have insurance coverage for the loss," Friedlander stressed. "The only way to do that is to get a denied claim. You need to show the letter from your insurer to FEMA as part of the application process for the grant."

Florida's high cost of property insurance added another layer of difficulty, with annual premiums averaging $5,527 dollars for a home valued at $300,000. The premium is more than twice the national average, creating a financial strain for many. Despite the recent hurricanes, Friedlander reassured residents Florida's insurance market remains resilient, crediting recent legislative reforms.


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Critics of recent court cases they say allow corporations to evade responsibility are pointing to legislation in Congress that could fix this issue. Large companies often urge arbitration in cases where legal disputes arise, such as for a couple in New Jersey that was injured when an Uber driver ran a red light. The couple sued Uber but was rebuffed because their daughter checked the company's terms and conditions agreement which says riders will settle disputes through arbitration rather than in court.

Jagjit Nagra, head of Oregon Consumer Justice, said these agreements can often appear dishonest.

"These mandatory clauses that are buried in the fine print - they're there to evade accountability, and what it does is it funnels disputes into a private system that more often than not favors corporations over individuals rather than it playing out in a court of law," Nagra added.

A similar case recently played out in a wrongful death case against Disney, and the Oregon Supreme Court ruled in a 2022 case in favor of employers that require arbitration to settle employment-related disputes. Companies with arbitration clauses have argued the process is quicker and less costly than court. But Nagra said the Forced Arbitration Injustice Repeal, or FAIR Act in the U.S. Senate would take this process off the table. The bill has support from Oregon Senators Ron Wyden and Jeff Merkley.

Nagra added the FAIR Act would apply in a variety of cases, including employment, consumer, antitrust, and civil rights disputes. He says the court process is more transparent, which is good for the public.

"Say there's an unsafe product or a fraudulent practice, what have you. This allows folks to be able to hold these corporations and other bad actors accountable in a public process," he said.

Nagra noted the arbitration process has different rules than court, concerning evidence, for example, and added evidence can be admitted in arbitration that is irrelevant or based on hearsay.

"Something that would be anathema in a court of law can take place there because they're private proceedings. And the judges are privately paid for judges by the arbitration company," he continued.

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