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4 dead as severe storms hit Houston, TX; Election Protection Program eases access to voting information; surge in solar installations eases energy costs for Missourians; IN makes a splash for Safe Boating Week.

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The Supreme Court rules funding for the Consumer Financial Protection Bureau is okay, election deniers hold key voting oversight positions in swing states, and North Carolina lawmakers vote to ban people from wearing masks in public.

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Americans are buying up rubber ducks ahead of Memorial Day, Nebraskans who want residential solar have a new lifeline, seven community colleges are working to provide students with a better experience, and Mississippi's "Big Muddy" gets restoration help.

Consumer Rights Lesson for Wyomingites ... in a Bowl of Cereal

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Tuesday, May 6, 2014   

CHEYENNE, Wyo. - Forced arbitration for "liking" a brand of cereal on Facebook sparked consumer outrage, but the Wyoming Trial Lawyers Association warns that there are other ways those agreements are being foisted on consumers, and most people have no idea. President Devon O'Connell says General Mills did the right thing in removing a forced arbitration clause for those who clicked "like" for their brands on social media. But she warns that the issue is far more serious than cereal.

"It takes all the rights of a consumer completely away. So it can be even dangerous," O'Connell says, "if your child is in a camp, or your parent is in a nursing home, you're talking about pretty serious stuff can happen there."

In forced arbitration, O'Connell explains, corporations pick the arbitrator, and their decision is final. Going to court is not an option. Companies assert that they need protection from lawsuits and control of legal expenses.

O'Connell personally doesn't use products or services that require forced arbitration. She admits it's not easy, though, and constant vigilance is needed because the clause can be tucked into a "privacy update" or other communication, especially with credit cards.

"It's buried in there if you use our card again, ever, then you agree to forced arbitration. Even there, it's not really an affirmative 'yes, check the box.' So they're slid in everywhere," she warns.

O'Connell wants consumers to complain to companies about the practice, noting that public outcry did cause General Mills to change its practices and issue an apology to its customers.




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