SEATTLE – Robocalls to Washingtonians are picking up, and AARP Washington has launched a new campaign urging people not to fall for their scams.

Washingtonians received nearly 560 million automated calls last year.

Doug Shadel, state director of AARP Washington, says harassing and threatening calls from people who say they're with such agencies as the Social Security Administration or Internal Revenue Service actually are the most successful scams, according to a survey being released today.

"Some of them are positive messages like, 'You've won money,' and some of them are these fear-based tactics," says Shadel. "And what we found is that significantly more people respond to the fear tactics than to the promises of wealth. And so, that's really disturbing."

AARP Washington released Who's Really on the Line? today.

The organization, along with the Washington State Attorney General's Office, Microsoft, the Federal Trade Commission and the credit union BECU, are launching a campaign today in Seattle called "Spoof Proof Your Life," heading to cities across the state to help people spot and stop the latest scam tactics.

Shadel describes another tactic scammers use to get Washingtonians on the line, known as "neighbor spoofing," where calls come from a local area code.

According to the group's survey, three in five Washingtonians say they are more likely to pick up calls from a local area code, and nearly half are willing to pick up calls from an area code where family or friends live.

Shadel says this is undermining caller ID: "Caller ID is no longer a reliable way to determine who's on the phone because it's so easy to spoof the number, to just make up a number to make it look like it's local, when it's not."

Along with no longer relying on caller ID, AARP Washington also suggests folks use call-blocking services like Nomorobo or You Mail, independently verify the identity of the person calling, and report fraud to law agencies such as the Federal Trade Commission or state attorney general's office.

Two of the largest credit card companies in the United States want federal regulators to greenlight a merger and the deal has been met with skepticism from a consumer rights group.

Capital One and Discover Financial Services agreed in February to combine their services in a $35 billion deal.

Patrick Woodall, managing director of policy at Americans for Financial Reform -- which is composed of civil rights, labor and other civic organizations and promotes an equitable financial system for consumers -- noted the merger would pose a hardship for some.

"This disproportionately impacts Black and Latino families who are much more likely to have subprime credit scores, much more likely to struggle paying their credit card bill," Woodall pointed out. "It would give the company the power to extract value and money from these working families."

Corporate mergers often mean excess jobs will be cut. In 2021, Discover opened a customer care center in Chicagoland, but Woodall fears call center and marketing positions there are on the line. Should the merger receive approval, Capital One has vowed to retain all Discover workers for one year. Then, Capitol One's management can legally close all Discover operations.

The Bank Merger Review Modernization Act mandates federal regulators consider the effects of a proposed merger on the community it serves. According to the financial site Experian, Illinoisans hold an average yearly credit card balance of almost $7,000.

Woodall believes the merger will lead to increased credit card costs, which he said are "likely to gouge consumers."

"It's creating a bank so large and so weighted towards credit cards that in the event of sort of an economic downturn, this bank could be in trouble," Woodall contended. "That could cause systemic problems across the broader economy and banking system."

The Federal Reserve and the Office of the Comptroller of the Currency will hold an open meeting July 19 for community input. Woodall hopes federal regulators will "do the right thing" by standing up for the statutory requirements and blocking the merger.

Summer is in full swing and as temperatures increase across the state of Arizona, so do energy bills.

Diane Brown, executive director of the Arizona Public Interest Research Group Education Fund, said Arizonans can easily cut down on their electric bills, from steps as simple as turning off lights or electronics when they are not in use, to investing in a "smart" thermostat to provide better control of a home's temperature.

Brown added people should check with their utility company to ensure they are on the best rate plan, especially if there has been a change in the number of people living under one roof.

"Often your utility can help you cut down on your monthly bill through energy efficiency discounts and rebates," Brown explained. "Helping you to assess if you're on the best rate plan for your household."

For people struggling to pay their bill, she noted utilities offer financial assistance or can point you to a nonprofit to can help. An appliance taking in one watt of electrical current at all times is equivalent to nine kilowatt-hours per year. These so-called "energy vampires" cost the average household between $100 and $200 a year, according to the U.S. Department of Energy.

Brown pointed out cutting energy waste does not require a dramatic change in daily habits or comfort. Just closing curtains during the hottest part of the day can reduce the amount of heat entering a room by up to one-third. She added using ceiling fans to help offset air conditioning is another money-saver; and avoiding using your oven in the summer is another smart strategy.

"Using an air fryer, a slow cooker, microwave or a grill can help to reduce the amount of heat in a room," Brown emphasized. "Which will help to reduce the amount of air conditioning that is being employed, thereby saving money."

Brown acknowledged utility companies often propose raising households' monthly rates and fees. She added if you are behind on an electric bill or anticipate having a hard time paying it, contact the company or the statewide nonprofit Wildfire, to learn more about the Home Energy Assistance Fund.

As Hoosiers gear up for Independence Day, safety experts are stressing the importance of handling fireworks responsibly.

Trevor Hash, division chief for prevention at the Noblesville Fire Department, warned against using illegal fireworks because of the dangers they pose. Injuries are less common now thanks to awareness but there still will likely be injuries.

"As far as injuries go, we've had injuries in the past -- they're not as common because of things like what you're doing right now -- the awareness of you don't want to go out there and touch the dud," Hash explained. "You want to have an adult set them off and have a big perimeter."

Last year, the U.S. Consumer Product Safety Commission reported around 10,000 fireworks-related injuries and eight fatalities in the nation. Hash reminded everyone fireworks can easily ignite nearby structures, vegetation and clothing, leading to severe burns, lacerations and eye injuries. Keep children at least 100 feet away and never let them handle fireworks.

Hash also noted the stress fireworks can cause for people with PTSD and pets.

"Pets around fireworks; pets run out, people chase the pets and then they get injured," Hash observed. "And then the duds. Don't go grab the firework. We want to give those five to 10 minutes to see if they're going to go off. If you can leave those overnight, even better. We definitely want to make sure those go in a bucket of water."

According to Indiana law, only people 18 years of age or older can purchase fireworks.


get more stories like this via email