PHOENIX - They are irritating, they are unwanted - and now, robocalls are illegal. Consumer watchdog groups hope a looming deadline will finally force U.S. phone companies to take stopping robocalls seriously.

A new report from the Arizona Public Interest Research Group Education Fund found that only one-third of the largest mobile and home phone-service providers nationwide have installed the technology available to block unwanted marketing calls, which can arrive dozens of times a day.

Arizona PIRG executive director Diane Brown said the calls are not only frustrating - but can also be costly.

"In addition to being annoying," she said, "illegal robocalls cost Americans $3 billion annually in wasted time, and another $10 billion annually in fraud."

Brown said starting in June, all U.S.-based phone companies were required to install software that blocks so-called "spoof" calls, when the caller ID doesn't identify the actual caller. The report said many phone-service providers are dragging their feet.

However, Brown said another deadline is on the calendar this month - and it's aimed squarely at forcing the telemarketers perpetrating the scams to clean up their act.

"On Sept. 28, phone providers are required to block calls from companies that haven't at least reported their status to the Federal Communications Commission," she said.

Of the 3,000 telecommunications providers regulated by the FCC, the study found only 17% have completely implemented anti-robocall technology. Around 27% have partially applied it, and 56% said they're developing proprietary software to block illegal calls. Brown said if you are still receiving them, you can report calls directly to the FCC.

"If a consumer receives a robocall," she said, "they can register their phone number, and also issue a report at www.donotcall.gov."

The full report is online at ArizonaPIRGEdFund.org.

Arizona lawmakers are considering a bill to prevent cryptocurrency scams and regulate what are known as "crypto kiosks."

Brendon Blake, AARP Arizona's director of advocacy, said these kiosks, often found inside businesses or malls, allow folks to convert cash into Bitcoin or other cryptocurrencies. Blake said the scams often start over the phone, when scammers pressure people to get cash and then deposit the money at a kiosk. Blake said crypto's decentralized nature makes it difficult to track where the deposit ends up.

"The majority of experts believe the money is being sent overseas to large criminal enterprises or just to scammers that are overseas," he said. "We are seeing people lose tons of money. Last year, we saw $189 million be moved via cryptocurrency ATMs that were as a result of scams."

Blake said House Bill 2387 focuses on prevention, restitution and security. He added that the majority of victims are people older than 60 - likely because the demographic has easier access to larger amounts of savings, and scammers exploit a lack of awareness of how cryptocurrency works.

For those who think they've fallen victim to a crypto scam, he said, it's vital to report it to local authorities. He added that sometimes, refunds are possible.

Blake said the state is fighting for a daily limit on how much money can be deposited into a "crypto kiosk." The bill also aims to make warning signs at kiosks mandatory.

"We believe that these machines and these companies have a responsibility to do fraud prevention," he said, "and so, we do have warnings and disclosures in the bill that they have to display."

Blake said the bill has had little opposition and that some in the crypto industry are supporting it. He called HB 2387 the "opening attempt" at trying to protect Arizonans from crypto scams.

"And if we got to come back and figure out more, 'Hey this didn't exactly work, we got to tweak this,' AARP is endlessly committed to making sure that we got something right," he said.

Blake said the bill still needs a Senate floor vote before heading back to the House. If it passes, it would head to Gov. Katie Hobbs' desk.

Insurance premiums have gone up a lot and according to a new report, Arizona is one of the states where homeowners are being hit hardest.

The Consumer Federation of America's latest report found from 2021 to 2024, annual insurance premiums for a typical Arizona homeowner increased by more than $700.

Diane Brown, executive director of the Arizona Public Interest Research Group, called the situation dire and fears the severity and increasing frequency of wildfires plaguing the state could only exacerbate the problem. She called the report "a wake-up call for consumers and policymakers across the nation."

"Policymakers should recognize it is no accident that wildfires are contributing to increased insurance costs," Brown urged. "And should not accept claims by the utilities that they should be left off the hook for basic legal responsibility."

Arizona lawmakers are currently debating a bill to protect utilities from wildfire-related lawsuits and could have the unintended consequence of shifting the burden of wildfire claims from utilities onto homeowners' insurers.

Brown argued the approach is wrong and if found negligent, utilities should have to cover costs to those affected. Many Arizonans have seen their rates skyrocket this year or have been dropped from coverage altogether as insurance companies try to recover losses.

Doug Heller, director of insurance for the Consumer Federation of America, pointed out there is not a "strong culture of rate review in Arizona." He said insurance companies will take advantage of the places in which advantage is allowed.

"Arizona needs to step up and be more aggressive in its inspection of the insurance companies' rates," Heller emphasized. "In Arizona, as in other parts of the West, to be honest, it's all around the country, the wildfire risk has increased with climate change, there is no question about that."

Heller added it is going to take a "concerted effort" to get things on the right track. The report recommended requiring insurance companies to release data on pricing, coverage and claims annually, for federal and state governments to expand grant-based and loan risk mitigation programs as well as the creation of a "reinsurance program" to stabilize the market.

Experts advised homeowners to shop around for the best rates and also maintain homes by utilizing vital fire-reduction measures.


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People gathered outside Rocky Mountain Power headquarters in Salt Lake City on Tuesday, calling out the company for what they describe as "a strategy to keep Utah locked into high-cost, polluting fossil fuels."

The utility just released a new Integrated Resource Plan, which outlines how it will meet the state's energy demands.

Jonathan Whitesides, spokesperson for Rocky Mountain Power, acknowledged previous plans included more renewable resources but said the company tries to plan 20 years into the future and changes are almost inevitable. Electric rates could soon increase by more than 15% for residential customers if the Utah Public Service Commission approves a rate-hike request later this month.

"The commission has to determine, were we prudent in what we spent on behalf of the customers?" Whitesides explained. "Even though it is a 15.5%, the commission will determine whether that is reasonable and prudent."

Whitesides pointed out the rate increase would help cover costs associated with maintenance as well as energy projects, like the Rock Creek Wind Project in Wyoming. The company's latest plan also extends, rather than shortens, the life of coal operations in the state.

Stan Holmes, volunteer for the group Utah Needs Clean Energy, was at Tuesday's Salt Lake City event. He thinks costs will be passed onto Utahns if Rocky Mountain Power moves forward with its latest plan.

"It's not just the environmental community and the business community that's saying, 'What's going on here?' It's folks that have been tracking Rocky Mountain Power for a long time, saying, 'something smells wrong here,'" Holmes emphasized. "We're hoping the commissioners do now what they did 10 years ago, when they stopped Rocky Mountain Power from slapping a monthly surcharge on its rooftop solar customers."

Holmes called the utility's latest plan "terrible," but added he and others feel optimistic their message will be heard.

"When you take a look from an economic standpoint at what the future holds for Utah if we shift to clean renewables -- like geothermal, for example, which is given short shrift in this 20-year plan -- we wouldn't have any argument," Holmes contended.