While the number of people who flew last year on U.S. airlines is below pre-pandemic levels, the number of complaints relating to air travel nearly quadrupled since 2019. A new report from the Arizona Public Interest Research Group Education Fund analyzed data released by the Department of Transportation and found passengers are fed up with airlines' performance.

Teresa Murray, consumer watchdog with AZ PIRG, said statistics tell her the "airline industry is a mess" and point to the COVID-19 pandemic as part of the reason airlines are struggling with performance.

"It is understandable that the airlines were a little taken aback by how quickly people wanted to get going again after being cooped up for, like, a year," she said. "You would think it would take them a little while to get back in gear, but starting from the middle of '21 through December of '22, that's a year and a half and they still don't have it in gear."

Murray added for the first time in 25 years, statistics released from the DOT did not include complaint data for last December. Following the airline travel snarls of Christmas week, there were too many complaints to tally before the year-end report's deadline, she said.

Murray cited three big challenges impacting the airline industry, but said two of them can be controlled, and airlines should do a better job of refunding customers' money when flights are cancelled.

She added staffing issues are another factor, admitting that while it is not an overnight fix, it is something that needs to be addressed. Some airlines are considering creating their own training programs and flight schools, she said, while adding scheduling problems are the biggest issue of all.

"The airlines know doggone well that the schedules that they're putting up on the board are not realistic and they know they're going to pull some of them down," Murry said. "They just need to put together a realistic schedule, and then that way if you only have four flights to choose from, it's like, 'OK, I need to make sure that I fit my schedule into one of those four times.' "

The report found airlines canceled more than 190,000 flights last year, almost 3% of all scheduled trips, but that figure only includes flights canceled seven days before the planned departure date, Murray said. Flights cancelled more than a week ahead of time are considered "discontinued" and do not count against air carriers' efficiency ratings.

Two of the largest credit card companies in the United States want federal regulators to greenlight a merger and the deal has been met with skepticism from a consumer rights group.

Capital One and Discover Financial Services agreed in February to combine their services in a $35 billion deal.

Patrick Woodall, managing director of policy at Americans for Financial Reform -- which is composed of civil rights, labor and other civic organizations and promotes an equitable financial system for consumers -- noted the merger would pose a hardship for some.

"This disproportionately impacts Black and Latino families who are much more likely to have subprime credit scores, much more likely to struggle paying their credit card bill," Woodall pointed out. "It would give the company the power to extract value and money from these working families."

Corporate mergers often mean excess jobs will be cut. In 2021, Discover opened a customer care center in Chicagoland, but Woodall fears call center and marketing positions there are on the line. Should the merger receive approval, Capital One has vowed to retain all Discover workers for one year. Then, Capitol One's management can legally close all Discover operations.

The Bank Merger Review Modernization Act mandates federal regulators consider the effects of a proposed merger on the community it serves. According to the financial site Experian, Illinoisans hold an average yearly credit card balance of almost $7,000.

Woodall believes the merger will lead to increased credit card costs, which he said are "likely to gouge consumers."

"It's creating a bank so large and so weighted towards credit cards that in the event of sort of an economic downturn, this bank could be in trouble," Woodall contended. "That could cause systemic problems across the broader economy and banking system."

The Federal Reserve and the Office of the Comptroller of the Currency will hold an open meeting July 19 for community input. Woodall hopes federal regulators will "do the right thing" by standing up for the statutory requirements and blocking the merger.

Summer is in full swing and as temperatures increase across the state of Arizona, so do energy bills.

Diane Brown, executive director of the Arizona Public Interest Research Group Education Fund, said Arizonans can easily cut down on their electric bills, from steps as simple as turning off lights or electronics when they are not in use, to investing in a "smart" thermostat to provide better control of a home's temperature.

Brown added people should check with their utility company to ensure they are on the best rate plan, especially if there has been a change in the number of people living under one roof.

"Often your utility can help you cut down on your monthly bill through energy efficiency discounts and rebates," Brown explained. "Helping you to assess if you're on the best rate plan for your household."

For people struggling to pay their bill, she noted utilities offer financial assistance or can point you to a nonprofit to can help. An appliance taking in one watt of electrical current at all times is equivalent to nine kilowatt-hours per year. These so-called "energy vampires" cost the average household between $100 and $200 a year, according to the U.S. Department of Energy.

Brown pointed out cutting energy waste does not require a dramatic change in daily habits or comfort. Just closing curtains during the hottest part of the day can reduce the amount of heat entering a room by up to one-third. She added using ceiling fans to help offset air conditioning is another money-saver; and avoiding using your oven in the summer is another smart strategy.

"Using an air fryer, a slow cooker, microwave or a grill can help to reduce the amount of heat in a room," Brown emphasized. "Which will help to reduce the amount of air conditioning that is being employed, thereby saving money."

Brown acknowledged utility companies often propose raising households' monthly rates and fees. She added if you are behind on an electric bill or anticipate having a hard time paying it, contact the company or the statewide nonprofit Wildfire, to learn more about the Home Energy Assistance Fund.

As Hoosiers gear up for Independence Day, safety experts are stressing the importance of handling fireworks responsibly.

Trevor Hash, division chief for prevention at the Noblesville Fire Department, warned against using illegal fireworks because of the dangers they pose. Injuries are less common now thanks to awareness but there still will likely be injuries.

"As far as injuries go, we've had injuries in the past -- they're not as common because of things like what you're doing right now -- the awareness of you don't want to go out there and touch the dud," Hash explained. "You want to have an adult set them off and have a big perimeter."

Last year, the U.S. Consumer Product Safety Commission reported around 10,000 fireworks-related injuries and eight fatalities in the nation. Hash reminded everyone fireworks can easily ignite nearby structures, vegetation and clothing, leading to severe burns, lacerations and eye injuries. Keep children at least 100 feet away and never let them handle fireworks.

Hash also noted the stress fireworks can cause for people with PTSD and pets.

"Pets around fireworks; pets run out, people chase the pets and then they get injured," Hash observed. "And then the duds. Don't go grab the firework. We want to give those five to 10 minutes to see if they're going to go off. If you can leave those overnight, even better. We definitely want to make sure those go in a bucket of water."

According to Indiana law, only people 18 years of age or older can purchase fireworks.


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