Saturday is National Postal Worker Day, a good time to recognize the tens of thousands of employees of the U.S. Postal Service, many of whom work behind the scenes.
Now that the pandemic is in the rearview mirror, postal workers continue to face challenges from inside and outside their organization.
Mark Dimondstein, president of the 200,000-plus-member American Postal Workers Union, one of three unions serving postal workers, said the pandemic was a good reminder to the public just how vital the Postal Service is.
"When so many people were locked down - the ability to get packages and to shop through the internet, to vote by mail, to take care of all our businesses - postal workers were out there on the front line," he said. "Many of us were sickened; far too many died."
Changing consumer practices, as well as staffing turnover and shortages, are among the current problems facing postal workers. Dimondstein said the staffing issues were exacerbated by hiring model changes made a decade ago, changing from career-status positions to add some non-career-status jobs. He said he believes this increased turnover has compromised service. He said the postal unions are working to strengthen pathways to career-status positions.
Dimondsen acknowledged that changes in consumer habits pose challenges to the Postal Service, but he said they also open up new opportunities.
"For instance, many banks are closing, neighborhood banks - there's no reason in the long run the post office couldn't get back to postal banking, which they did for 60 years," he said. "And short of postal banking, financial services - maybe paycheck cashing, etc., etc., or electronic bill paying."
Dimonstein also mentioned the possibilities of selling hunting and fishing licenses or providing electric-vehicle charging stations.
"We're going to have to have a nationwide grid," he said. "Wouldn't it be great if tens of thousands of post offices had charging stations right in front of the post office?"
Postal employees will meet the challenges, he said, by finding new ways to serve the people.
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Americans have approximately 631 million credit card accounts, with nearly four cards per person.
The accounts can be a payday for con artists who prey on victims using a new scheme called the card decline scam. It involves flashing a "transaction decline" message during an online purchase. The buyer repeatedly enters the same or different credit card numbers under the belief the card or website is malfunctioning. The scammer collects a user's payment information each time they enter a card number.
Jennifer Adamany, communications director for the Better Business Bureau Serving Central Indiana, said the damage does not stop there.
"Later on, they will find out from their bank or their credit card company that the card was never declined but in fact, multiple charges have gone through," Adamany explained. "In some cases, these people's personal or financial information is being stolen, leading to identity theft."
The Indiana Economic Digest reports in 2023, Hoosiers lost almost $93 million to impostor fraud, 17% of which was due to identity theft. The Federal Trade Commission identified credit card fraud as the most reported type of identity theft nationally in 2024, with almost 450,000 cases submitted.
Most banks and financial institutions issue monthly transaction statements, meaning weeks can pass before the consumer realizes their identity has been stolen.
Adamany pointed out there are ways to shop safely online. The key is to take your time and take more than a quick glance before pulling out your credit card. Instead, verify the website and double-check the URL. Another tipoff, she explained, is a misspelling in the domain address.
"Sometimes it's a simple two-letter switch that to your eyes seems correct, but that slight little switch makes all the difference to direct you to a fraudulent website as opposed to the legitimate website," Adamany added.
It is important to look for the letter "s" in the address bar when you see the letters "http," which can add some security to the website, Adamany noted. Avoid clicking suspicious links and do not click on links in unsolicited emails, text messages or social media ads. She emphasized the tempting discounted items or limited-time offers can be tactics con artists use to rush shoppers into making an unsafe, impulse purchase.
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While a new ruling by a federal judge allows medical debt to remain on Americans' credit reports, Washington residents will be protected from the practice, under a new law.
Medical debt impacts nearly one third of Washingtonians, while six in 10 residents said they would not be able to pay an unexpected $500 medical bill.
Sen. Marcus Riccelli, D-Spokane, sponsored the bill, which he said could improve someone's credit score by an average of 20 points.
"I think there's just this general understanding that if you wake up and you have a bad day, you end up in the emergency room, that shouldn't impact whether or not you can get a job or get housing," Riccelli explained.
Some lawmakers pushed back against the bill, saying it will give an unclear picture of someone's financial status. The Washington Hospital Association supported the bill, which has been signed into law and will take effect July 27.
The law also bans unauthorized fees, threats of illegal actions and excessive contact by debt collectors. Riccelli argued it is a bipartisan issue, citing research showing the vast majority of Americans want their elected officials to reduce health care costs.
"It's really unfortunate that things seem to be moving in the opposite direction at the national level," Riccelli pointed out. "But in Washington, I'm looking to do what other states have done around cutting costs, providing protections for consumers and providing more transparency in pricing."
Emily Brice, co-executive director of Northwest Health Law Advocates, a nonprofit working to improve access to affordable health care in Washington, said recent moves by Congress will lead to more residents being saddled with medical debt, and the state needs to take more action.
"We are going to need innovative and creative policy solutions and, frankly, state leadership to prevent our health care safety net from being shredded," Brice urged.
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Indiana lawmakers will not study the Bureau of Motor Vehicles' practice of selling driver data this summer but some legislators said the issue deserves more attention.
Sen. Rodney Pol, D-Chesterton, said Hoosiers have no clear way to stop the state from selling their personal information.
"If you want to drive in the state, it's not as if you can go and get your license somewhere else," Pol pointed out. "At the very least, letting people opt out."
The BMV has earned tens of millions of dollars annually from selling information like names, addresses, and vehicle details. Supporters argued the revenue helps fund agency operations but Pol countered lawmakers should at least hold hearings on the practice and consider guardrails.
He worries about what happens after data leaves the state's hands.
"What are the requirements after somebody's information has been turned over or sold to a company? What are the security requirements for that company to hold?" Pol asked. "Because no offense to the towing industry, but I highly doubt that they're a fortress of cybersecurity."
Pol added he and other lawmakers plan to refile legislation next year and continue pushing for bipartisan action on privacy protections.
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