A helpline to help people connect with resources when they're in need has seen an uptick in calls to its service.

However, funding remains a barrier to serving more people.

Washington 211 can connect people with about 17,000 resources from its database. The helpline's director, Tim Sullivan, said referral specialists determine what a person needs when they call.

"When somebody calls, they're presenting one need - like housing," said Sullivan, "but typically, there's other needs that are identified during that interview. And then, the information specialist searches the database we have, and then tries to provide up to three resources per need for that individual."

Sullivan said 211 can provide other resources including for legal issues, utility assistance and veteran and senior services.

The helpline partnered with the Washington State Department of Health to provide a COVID hotline during the pandemic.

The number of calls jumped from about 250,000 in 2019 to 400,000 in 2020, Sullivan said - and it hasn't come down since then. His organization asked for $5 million in this year's budget to expand its services - but the request was turned down.

"So, it's really difficult for us, without getting additional funds from the state, to be able to continue to operate at a level that we need to," said Sullivan, "especially with the new rise in people that are needing assistance."

According to its data from the past year, about one-third of calls to 211 concern housing.

Sullivan said his organization has also been helping with Ride United Transportation Access, a partnership with Lyft to get people to places like job interviews and medical services.



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With chants of "We are the swing vote," poor and low-wage workers gathered in Washington, D.C., recently to rally and strategize ahead of the election.

The Poor People's Campaign describes itself as "a national call for moral revival," and advocates for a so-called "Third Reconstruction" which would address the crisis of poverty. Leaders cited research showing poverty is the fourth-leading cause of death nationwide.

William J. Barber II, co-chair of the Poor People's Campaign, said with more than 140 million poor and low-wage workers in the nation, empowering the group to vote is critical.

"Poor people make up 30% of the electorate now, 40% in every battleground state," Barber pointed out. "Poor people and low-wage workers are the largest swing vote in the country. Every state where the margin of victory was within 3%, poor and low-wage voters make up over 43% of the electorate."

The Campaign estimated low-income Marylanders account for about 21% of the electorate.

The rally included religious leaders, workers, and representatives of organized labor from across the nation. The Campaign believes all workers should have the right to join unions and receive equal pay for equal work. Unfair pay was highlighted by members of the Association of Flight Attendants-CWA.

London Lester, a flight attendant for PSA Airlines and a member of the union, said the big carriers use subsidiaries to avoid paying fair wages.

"Most of you probably don't recognize my airline, PSA, when you fly. We fly the smaller planes under the American Eagle brand, and we're owned by American Airlines," Lester pointed out. "We wear the same uniforms, we do the same work but our corporate bosses have created 'tiers' between regional and mainline, so that they can pay a huge part of the workforce poverty wages."

While Maryland has raised the state minimum wage to $15 an hour, the living wage in the state is estimated to be $24 an hour for one person, and nearly $42 an hour for an adult with one child.

Some Missouri nonprofit groups have teamed up to help those in need in the rural southeastern part of the state.

Many households in these communities struggle to pay their electric bills, as poverty rates are 10% higher than the state average. The local electric utility provider has been criticized for not doing more to help alleviate the financial burden. In response, Renew Missouri is partnering with churches and other nonprofits to help people get signed up for state and federal energy assistance programs.

Jessica Polk Sentell, eastern director for Renew Missouri, works with the Ministerial Alliance at its food banks.

"I have been there with some literature and educational materials," Polk Sentell explained. "To help bring some education and some visibility and some outreach, to these programs that help people pay their energy bills."

She pointed out Renew Missouri's mission is to advance renewable energy and energy efficiency in the state. To be eligible for assistance, you must be a Missouri resident, a U.S. citizen or legal permanent resident. You must have no more than $3,000 in bank or retirement accounts, or investments and meet the income guidelines for your household size.

Brian Abbott, pastor of Trinity United Methodist Church in Piedmont, also serves as president of the local Ministerial Alliance. He said there are many people coming in for help and while they do their best with food banks and food trucks, it is a growing challenge.

"We don't have the resources, coming out of COVID and a lot of other things that have gone on in the last five years or so in the economy," Abbott emphasized. "It's really left a gap there for us, you know. We're telling a lot of people, 'We understand you may have a shut-off notice, but we just don't have the funds to help with that.'"

The Renew Missouri initiative is also bringing relief to under-resourced Community Action Agencies, which often struggle to connect households with resources to help pay their energy bills.


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A Legislature-backed Commission on Poverty in Massachusetts aims to address the state's historic wealth gap.

The commission will study demographic disparities and existing programs to reduce poverty over the next decade, and has been holding public hearings to gather feedback.

State Sen. Sal DiDomenico - D-Everett - said Massachusetts has the highest median wage for workers in the nation, but one of the greatest gaps between wealthy and low-income individuals.

"So we know we have much work to be done in this commission," said DiDomenico, "to bring more equity to the table when it comes to residents across the Commonwealth."

DiDomenico said it's unacceptable that roughly 70,000 Massachusetts children live in what's considered "deep poverty" - or 50% below the federal poverty level.

He said efforts to undo those numbers should be a top legislative priority.

Sixty years after the launch of President Lyndon Johnson's "War on Poverty," community action agencies in Massachusetts say data reveal which policies are most effective.

Expanded tax credits and stimulus payments were shown to help cut childhood poverty in half during the pandemic, and efforts continue to grow guaranteed basic income programs.

Laura Meisenhelter is board president of the Massachusetts Association for Community Action (MASSCAP), a coalition of more than twenty community action agencies.

She said they're responding to local needs while working for systemic change.

"We confirmed," said Meisenhelter, "both large and small changes to public policy and programs and practices can have an enormous impact."

Meisenhelter said agency staff visit clients at nursing homes, aid parents in buying Christmas gifts, and help ensure that people's basic needs such as food, clothing and diapers are met.

She said that need is increasing as the poverty line set decades ago has not kept pace with the increasing standard of living.

The Commission on Poverty's next public hearing will take place later this year in the Fall River and New Bedford area.