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The Bureau of Land Management updates a proposed Western Solar Plan to the delight of wildlife advocates, grant funding helps New York schools take part in National Farm to School Month, and children's advocates observe "TEN-4 Day" to raise awareness of child abuse.

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Biden voices concerns over Israeli strikes on Iran, Special Counsel Jack Smith details Trump's pre-January 6 pressure on Pence, Indiana's voter registration draws scrutiny, and a poll shows politics too hot to talk about for half of Wisconsinites.

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Cheap milk comes at a cost for residents of Washington's Lower Yakima Valley, Indigenous language learning is promoted in Wisconsin as experts warn half the world's languages face extinction, and Montana's public lands are going to the dogs!

MS Call Center Workers Want Better Healthcare, Wages, Union

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Friday, September 8, 2023   

As the open-enrollment period for people who need health insurance fast approaches, some Mississippi workers are threatening to walk the picket line.

They handle tens of millions of questions about the Affordable Care Act and Medicare at the Maximus Call Center in Hattiesburg. The open-enrollment period will be critical for those who may have lost their Medicaid coverage when the pandemic officially ended.

Denotra Clayton, a dual-agent customer service representative for Maximus and the Communications Workers of America, said she was part of a Thursday rally demanding that Maximus provide affordable health benefits and job security, along with better balance between work and home life.

"The demands that we are predicting for the increase in pay - hourly rates, more respect, more leeway, more time for even to use the bathroom, for breaks," she said. "And if, basically, Maximus doesn't meet our need for better pay, then we will strike again."

She noted that workers have walked off the job several other times, adding that the customer service agents are predominantly Black and Latina women. They're asking for a pay rate of $25 an hour, up from the starting pay of $16.

Maximus was awarded a $6.6 billion contract last year to handle calls and questions about the federal insurance marketplace.

The union has claimed that Maximus recently laid off 800 workers. Clayton alleged that the company has used what some see as "intimidation tactics" to try to keep people from striking, by offering bonus pay on the first day of the strike.

"I stand up for the CWA and I am definitely participating to join a union, to make a better workplace," she said. "So of course, I'm going to go on strike to demand these better means, these better pays, less micromanagement. Of course, I'm going to do that."

Clayton said she can't speak for her coworkers, but has encouraged them to learn more. She added that most would need more than one day of bonus pay to continue to provide for their families.

Disclosure: Communications Workers of America contributes to our fund for reporting on Human Rights/Racial Justice, Livable Wages/Working Families. If you would like to help support news in the public interest, click here.


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