Consumer advocates warned more people report being targeted by scammers as key information to protect their financial identity is not always getting through, and a Wisconsin expert hopes holiday shoppers take note.

A new AARP national survey revealed in the past year, 52% of those surveyed said they have received a false notification about a package shipment issue, which is nearly double from the previous year.

Courtney Anclam, senior program specialist for AARP Wisconsin, said a fraud knowledge quiz associated with the survey showed a disconnect in what to look out for.

"Especially when you talk about ads on social media, it's sometimes really difficult to discern if that's real or not," Anclam pointed out. "The landscape is always shifting; people are maybe not keeping up as much as they should be on some of those new tactics."

Only 28% of the quiz respondents answered most questions correctly. Anclam acknowledged many people do not have time to research the latest warnings. But she cautioned scammers prey on busy schedules this time of year. For online shopping, she suggested looking up the company name with the words "scam" and "fraud" to see if concerns pop up in the internet search.

And when shopping at brick-and-mortar stores, Anclam added getting gift cards requires some extra attention.

"Just making sure that gift cards haven't been tampered with," Anclam urged. "Before you purchase it, you can see the PIN number on the back when it should be covered, and stuff like that."

Other tips include being suspicious of huge discounts on hot gift items, especially when they are promoted on social media. And if you plan to travel this holiday season, AARP recommends being wary of websites pretending to be legitimate hotels, airlines and other related businesses.

Consumer groups are calling for the withdrawal of a bill that would change the way California's auto lemon law works - before the legislative session ends this week. Assembly Bill 1755's backers say it would reduce delays in getting reimbursed for a defective new car.

Rosemary Shahan, president of Consumers for Auto Reliability and Safety, said it would also mean if a problem arises more than six years after the sale, the lemon law no longer applies.

"It would shorten the statute of limitations for filing a lemon-law case to just one year after the warranty expires. Right now it's four years after you find out you have a claim," she explained.

The bill would also require consumers to file a formal written complaint instead of simply calling the dealer. Bill co-author State Senator Tom Umberg said in a statement that the bill "is a necessary step towards streamlining and strengthening California's 'Lemon Law' to get drivers out of the judicial system and back on the road more quickly."

General Motors is the biggest backer of the bill. Shahan suggests car manufacturers are looking for ways to avoid paying to repair or replace vehicles.

"What they're trying to do is reduce their warranty compliance costs, like last year alone, Ford paid out $1.9 billion in warranty repairs, and they're under pressure by Wall Street to reduce their warranty costs," she continued.

She added the bill would also mean that manufacturers would no longer have to pay off the amount people may still owe on a lemon car. So some people may not be able to get a buy-back unless they can come up with thousands of dollars up front.

A controversial Illinois law signed earlier this month has pushed landlords and tenants even further apart.

Gov. JB Pritzker signed the Landlord Retaliation Act, which puts restrictions on landlords. The measure prevents them from terminating leases, increasing rent or threatening a tenant with a lawsuit over disputes. Further restraints include barring them from refusing to renew a lease after a tenant has filed a code violation complaint.

John Bartlett, executive director of the Metropolitan Tenants Organization, supported the measure and views it as another layer of protection for tenants.

"A lot of tenants end up getting retaliated against because they've complained to a governmental agency or requested an inspection because of poor maintenance issues in a building," Bartlett pointed out. "What it does is it creates a presumption, a rebuttable presumption, for eviction court, that a tenant can defend themselves against the eviction."

Bartlett seeks more landlord accountability and believes one solution to curb tenant discrimination and retaliatory behavior is a just cause for eviction law. It permits landlords to evict tenants for any or no reason as long as notice is given before eviction papers are filed in court. Under Illinois law, a landlord must notify a tenant in writing of the intention to terminate a lease. A 30-day notice is required for month-to-month leases, and a 60-day notice for a yearly lease.

Although the Landlord Retaliation Act passed Springfield's House and Senate chambers by nearly 2-1, the legislation has drawn the ire of some landlords.

Paul Arena, director of legislative affairs for the Illinois Rental Property Owners Association, opposed the measure, claiming it prevents landlords from standing up for themselves and creates liability for making ordinary and necessary management decisions such as a rent increase to cover rising costs or a change of property rules or a decision not to renew a lease.

"The way the law is written, if a tenant calls and said, 'My drain is plugged up,' and the landlord comes that very day and unplugs their drain, then the presumption in the law now is that any action the landlord takes for a year following that request is presumed to be in retaliation for having made that request," Parena argued.

He warned the measure could prove to hurt the people it is designed to help the most by decreasing the number of landlords entering the market and higher rents in an already tight housing market.


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Housing advocates said they are seeing more Kentuckians affected by electricity shut-offs.

In 2022, the number of Kentuckians who had their power disconnected increased by 228% compared to a 29% increase nationwide, according to data from the Energy and Policy Institute and Center for Biological Diversity.

Cara Cooper, coordinator for Kentuckians for Energy Democracy, said LG&E and KU, one of Kentucky's largest investor owned utilities, ranks among the top twelve worst offenders in the nation when it comes to utility disconnections. She pointed out in some cases, power was shut off for as little as $9 owed in payment.

"Currently, Kentucky is one of only 10 states that has no weather related protections for disconnections," Cooper explained. "That means that disconnection protections are happening at the utility level. That's a problem because it's not one policy across the board for the entire state."

Mountain Association and other Kentucky advocacy groups recently signed onto a petition calling for federal legislation to protect households from utility disconnections during extreme weather. The Preventing Unnecessary Deaths During Life-Threatening Events or PUDDLE Act is similar to House Bill 180, introduced by Kentucky lawmakers twice during legislative sessions.

Sarah Pierce, housing and energy affordability program coordinator for the Metropolitan Housing Coalition, said utility disconnection is tied to housing affordability. She observed people will forego other important bills, groceries or medicine in order to pay their electric bill, or turn to risky methods of heating their home in winter, such as kerosene stoves. For people with young children or the medically vulnerable, power shut-offs can be deadly.

"What we see happening with people who are disconnected during extreme heat or extreme cold, we're seeing a lot of adverse health effects, heat strokes, heat illness," Pierce outlined.

Tomorrow, Metropolitan Housing Coalition and Kentuckians For Energy Democracy are hosting a webinar on utility disconnection protections during extreme weather.


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