By Sarah Jane Tribble for KFF Health News.
Broadcast version by Eric Tegethoff for Illinois News Connection reporting for the KFF Health News-Public News Service Collaboration

For Cindy Westman, $30 buys a week's worth of gas to drive to medical appointments and run errands.

It's also how much she spent on her monthly internet bill before the federal Affordable Connectivity Program stepped in and covered her payments.

"When you have low income and you are living on disability and your daughter's disabled, every dollar counts," said Westman, who lives in rural Illinois.

More than 23 million low-income households - urban, suburban, rural, and tribal - are enrolled in the federal discount program Congress created in 2021 to bridge the nation's digital connectivity gap. The program has provided $30 monthly subsidies for internet bills or $75 discounts in tribal and high-cost areas.

But the program is expected to run out of money in April or May, according to the Federal Communications Commission. In January, FCC Chairwoman Jessica Rosenworcel asked Congress to allocate $6 billion to keep the program running until the end of 2024. She said the subsidy gives Americans the "internet service they need to fully participate in modern life."

The importance of high-speed internet was seared into the American psyche by scenes of children sitting in parking lots and outside fast-food restaurants to attend school online during the covid-19 pandemic. During that same period, health care providers and patients like Westman say, being connected also became a vital part of today's health care delivery system.

Westman said her internet connection has become so important to her access to health care she would sell "anything that I own" to stay connected.

Westman, 43, lives in the small town of Eureka, Illinois, and has been diagnosed with genetic and immune system disorders. Her 12-year-old daughter has cerebral palsy and autism.

She steered the $30 saved on her internet toward taking care of her daughter, paying for things such as driving 30 minutes west to Peoria, Illinois, for two physical therapy appointments each week. And with an internet connection, Westman can access online medical records, and whenever possible she uses telehealth appointments to avoid the hour-plus drive to specialty care.

"It's essential for me to keep the internet going no matter what," Westman said.

Expanding telehealth is a common reason health care providers around the U.S. - in states such as Massachusetts and Arkansas - joined efforts to sign their patients up for the federal discount program.

"This is an issue that has real impacts on health outcomes," said Alister Martin, an emergency medicine physician at Massachusetts General Hospital. Martin realized at the height of the pandemic that patients with means were using telehealth to access covid care. But those seeking in-person care during his ER shifts tended to be lower-income, and often people of color.

"They have no other choice," Martin said. "But they probably don't need to be in the ER action." Martin became a White House fellow and later created a nonprofit that he said has helped 1,154 patients at health centers in Boston and Houston enroll in the discount program.

At the University of Arkansas for Medical Sciences, a federal grant was used to conduct dozens of outreach events and help patients enroll, said Joseph Sanford, an anesthesiologist and the director of the system's Institute for Digital Health & Innovation.

"We believe that telehealth is the great democratization to access to care," Sanford said. New enrollment in the discount program halted nationwide last month.

Leading up to the enrollment halt, Sen. Peter Welch (D-Vt.) led a bipartisan effort to introduce the Affordable Connectivity Program Extension Act in January. The group requested $7 billion - more than the FCC's ask - to keep the program funded. "Affordability is everything," Welch said.

In December, federal regulators surveyed program recipients and found that 22% reported no internet service before, and 72% said they used their ACP-subsidized internet to "schedule or attend healthcare appointments."

Estimates of how many low-income U.S. households qualify for the program vary, but experts agree that only about half of the roughly 50 million eligible households have signed on.

"A big barrier for this program generally was people don't know about it," said Brian Whitacre, a professor and the Neustadt chair in the Department of Agricultural Economics at Oklahoma State University.

Whitacre and others said rural households should be signing up at even higher rates than urban ones because a higher percentage of them are eligible.

Yet, people found signing up for the program laborious. Enrollment was a two-step process. Applicants were required to get approved by the federal government then work with an internet service provider that would apply the discount. The government application was online - hard to get to if you didn't yet have internet service - though applicants could try to find a way to download a version, print it, and submit the application by mail.

When Frances Goli, the broadband project manager for the Shoshone-Bannock Tribes in Idaho, began enrolling tribal and community members at the Fort Hall Reservation last year, she found that many residents did not know about the program - even though it had been approved more than a year earlier.

Goli and Amber Hastings, an AmeriCorps member with the University of Idaho Extension Digital Economy Program, spent hours helping residents through the arduous process of finding the proper tribal documentation required to receive the larger $75 discount for those living on tribal lands.

"That was one of the biggest hurdles," Goli said. "They're getting denied and saying, come back with a better document. And that is just frustrating for our community members."

Of the more than 200 households Goli and Hastings aided, about 40% had not had internet before.

In the tribal lands of Oklahoma, said Sachin Gupta, director of government business and economic development at internet service provider Centranet, years ago the funding may not have mattered.

"But then covid hit," Gupta said. "The stories I have heard."

Elders, he said, reportedly "died of entirely preventable causes" such as high blood pressure and diabetes because they feared covid in the clinics.

"It's really important to establish connectivity," Gupta said. The end of the discounts will "take a toll."


Sarah Jane Tribble wrote this story for KFF Health News.


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Counterfeit medicine sales are on the rise, in Connecticut and nationwide.

The state faced trouble with growing sales of counterfeit Xanax pills laced with fentanyl in 2021. Raids on two Westbury mini-markets that year uncovered sweeping "pill press" operations. Now, criminals are counterfeiting the weight-loss drug Ozempic. Some variations are insulin pens with an Ozempic label.

Shabbir Imber Safdar, executive director of the Partnership for Safe Medicine, said telehealth pushes people to take medications they would not normally qualify for.

"To do something significant, like to go on an injectable drug for a long period of time that is going to have serious consequences for your health and nutrition and your weight, you really need to see a real doctor, not a computer doctor, not a doctor in a chat room," Safdar contended. "I think some telehealth companies have normalized the fact that that's not important."

Some pharmacies and clinics face lawsuits for selling knockoff drugs through telemedicine. In its efforts to keep people safe, the Food and Drug Administration seized thousands of units of fake Ozempic in late 2023. But research shows numerous lifestyle drugs are being counterfeited daily.

Safdar pointed out a major red flag is when an online ad promises expedited access to a certain drug without a prescription. Social media has only expanded a person's ability to get counterfeit drugs. A Long Island TikTok influencer has been indicted for selling fake medication to her followers.

Though federal agencies and lawmakers issued warnings, Safdar argued the biggest challenge to maintaining public safety is the public.

"When you skip that pharmacist in that white coat and you go online and try to pick a pharmacy yourself, or you pick a telemedicine doctor yourself, you've skipped all of the safety checks," Safdar emphasized.

There are reports some counterfeit Ozempic has led to hypoglycemia or dangerously low blood sugar. Safdar noted some counterfeits are injectables mixed with impurities. The Food and Drug Administration said other side effects like nausea, vomiting, abdominal pain and constipation are consistent with the real drug.

By Haley Miller for Chalkbeat Indiana.
Broadcast version by Joe Ulery for Indiana News Service reporting for the Chalkbeat Indiana-Free Press Indiana-Public News Service Collaboration.

When Alma Figueroa visited the homes of Indianapolis Public Schools students who were pregnant or parenting earlier this year, she noticed hazards that put babies at risk of suffocation or strangulation — from bed-sharing to stuffed animals in the crib.

But Figueroa has a response ready for the upcoming school year.

As the case manager for the IPS Stronger Tomorrows program for pregnant and parenting students, she plans to give them the items to guard against babies sleeping at angles in car seats or swings, sharing beds with adults or pets, and sleeping with loose objects. Figueroa wants the additional resources she’ll hand out, like sleep sacks and portable cribs, not only to lower the infant mortality rate in Marion County, but also help the parents feel secure enough to stay in school and on track to graduate.

“If their babies are not OK or if something is not going well at home, then we know that’s really going to affect their success at school,” Figueroa said. “Making sure that their babies are well is essential for them to be successful in the classroom.”

The resources Figueroa will distribute are supported through a $10,000 donation from the Shepherd Community Center.

In the 2023-24 school year, IPS had around 60 students who were pregnant or parenting, according to Figueroa; in the past school year, 14 IPS students who were pregnant or parenting graduated.

She said many of the students didn’t know about safe-sleep practices, or they didn’t have the money or space to provide a secure sleeping environment.

Figueroa also hopes the increased access to safe-sleep items will help reduce Marion County’s high infant mortality rate. In 2022, the county had an estimated 8.1 deaths for every 1,000 live births, compared to the statewide rate of 7.2 and the national rate of 5.6 in the same year.

“Do you have a place for the baby to sleep is a big thing,” Figueroa said. “A lot of our students were not prepared.”

A report released last year by the Indiana Department of Health found that 528 babies died suddenly and unexpectedly from 2015 to 2019, and 99% of the deaths had at least one unsafe sleep risk factor present.

In Figueroa’s experience, providing resources like safe-sleep items for pregnant students before they give birth is key to help them feel prepared when the baby comes and stay on track to graduate.

Figueroa noted that the district created the Stronger Tomorrows program to ensure pregnant and parenting students know their rights under Title IX — a civil rights law that prohibits sex-based discrimination by schools that receive federal funding — and remove barriers to their education.

The program helps students receive accommodations from their school, like excused absences, and connects them to organizations in the community where they can access support for young parents.

The Shepherd Community Center received grant funding specifically to promote safe-sleep initiatives on the eastside of Indianapolis, said Jay Height, the group’s executive director.

“We believe IPS is doing a great job, and it’s important for our neighborhood to have strong schools,” Height said. “This is one of many ways that we support them and our students.”


Haley Miller wrote this article for Chalkbeat Indiana.


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In Pennsylvania, a unique mobile van brings reproductive resources to communities across Western Pennsylvania. A new podcast, called "(In)Accessible," explores the challenges people have in finding reproductive healthcare, including abortion, in the state.

Podcast host Rebecca Susman, communications and development director for the Keystone Progress Education Fund, said it features guests doing innovative work to address these barriers, with topics like fertility treatments and menopause care. Susman describes one of the conversations.

"I spoke with Alecia Ott from The Auto(nomous) Body Shop or the 'auto body shop,' which is an amazing mutual aid van, where she brings it all over the place, to universities, to events. And she gives out information about birth control and emergency contraception - as well as harm reduction, such as Narcan," she said.

In Pennsylvania, abortion remains legal until 24 weeks of pregnancy, and it's one of the closest locations to receive care for people living in many nearby states with abortion bans.

In the podcast, Alecia Ott explains that when she parks the van, she puts out a chalkboard inviting people to stop by for free information and contraception. The eye-catching orange van often sparks curiosity.

"You'd be surprised at how quickly somebody is telling me a story about how they accessed care, or they had to help somebody else find a place to have an abortion or emergency contraception or, you know, fertility help. People are sharing really intimate stories very quickly," Ott said.

Ott points to a few resources, like the Steel City Access Network in Pittsburgh, that provide transportation for abortion seekers, while the Western PA Fund for Choice offers financial assistance. She also envisions a collaborative network of mobile units to strengthen her advocacy.

Susman said the podcast also has covered the impact of the Dobbs decision, and the confusion people may have about their options, with ever-changing legal challenges in nearby states. She sees Pennsylvania's current abortion access as the result of strong political leadership, but acknowledges it could be under threat.

"Every single seat in the House, the Pennsylvania House, is up for grabs this fall. And we have another state Supreme Court election as well. This could all change. And these decisions happen because of who we elect into office and who they appoint, so it's very, very important that we all show up this November," Susman explained.