Freda Ross, Producer
Tuesday, July 2, 2024
Mental health workers are urging lawmakers to draft bipartisan policies to expand access to the 988 Suicide and Crisis Lifeline.
The service provides free and confidential support for people in distress. It's been operational for almost two years and a new report from the nonprofit mental health advocacy organization Inseparable shows most states, including Arkansas, have not implemented measures to make it more accessible.
The report showed Arkansas needs 28 mobile response teams, 166 crisis receiving chairs and more than 140 short-term crisis residential beds but there is no 988 legislation pending before lawmakers.
Angela Kimball, chief advocacy officer for Inseparable, said calling 988 should be as common as dialing 911.
"Just like we expect fire trucks to come if there's a fire, we don't ask for insurance information first," Kimball pointed out. "Police come, they don't ask whether or not there's an insurance card or payer first. And the same is true for mental health."
The goal of the lifeline is to give people someone to call, someone to respond, and a safe place to go for help. The Arkansas call centers have a 75% answer rate; the goal is 90%.
The report looked at other aspects of a state's program, including how many mobile response teams are available, if a surcharge has been added to phone bills to cover the cost of the 988 system, and their crisis response needs.
Kimball noted the report gives policymakers the tools needed to move forward with improvements so eventually law enforcement does not have to be called to the scene during a mental health crisis.
"We include data collection, annual legislative reporting system coordination, which is really ensuring that there's coordination between 988 response systems and 911 systems," Kimball emphasized. "Because the goal here is to try and reduce reliance on nine-one-one for mental-health emergencies."
Kimball argued people having a mental health crisis should be taken to a stabilization facility, not a hospital or to jail. She added such changes must be made through legislation.
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