While New York's 988 services rank highly, a new report showed improvements can be made.

The report found New York has an 88% response rate for 988 calls, slightly below the 90% standard. The report and some experts feel some improvements can be made.

Shadey Mercado-Perez, communication and public relations manager for the National Alliance on Mental Illness-New York State, thinks a person has to see themselves well-represented in the crisis response team, adding it all starts with hope.

"It's you and your experiences and how you can bring the human person to these very scary moments," Mercado-Perez pointed out. "How you can bring that humanity back to those very scary moments, and provide hope to many individuals who honestly sometimes just don't have any hope."

A major improvement can be state-funded cultural competency training for operators so they can fully understand some callers. She noted it can help reduce suicide rates for adolescent Black men which skyrocketed between 2018 and 2022. Another idea is having peers on the crisis response team, so people are not so alone with their mental health.

If you or someone you know is in crisis, call or text the National Suicide and Crisis Lifeline at 988.

The overall goal is to reduce the effects of deficient crisis response. Since 2015, almost one in five fatal police shootings involved a person experiencing a mental health emergency.

Angela Kimball, chief advocacy officer for the mental health advocacy organization Inseparable, said too often there is a tragic outcome when people cannot get the help they need.

"At a less severe level, we see a lot of people who end up in crowded emergency departments," Kimball observed. "Frankly, emergency departments are getting so filled up with people with severe mental health challenges that they're experiencing something called ED boarding."

ED boarding is when children and adults wait in an emergency department for days to be placed. She noted their conditions could deteriorate, leading them to be put in jail. People with mental health conditions are at a higher risk of being incarcerated, as almost four in 10 people in jail or prison have a mental health condition.

Indiana families are preparing kids for back-to-school season, and mental-health experts say emotional readiness is just as important as school supplies.

Beth Trammell, a psychologist and professor at Indiana University East, said kids often carry anxiety into the new school year. She encouraged parents to help children identify those fears.

"We as parents or caregivers think, 'Don't worry, or don't stress.' Instead, we might want to say, 'OK, well, let's talk about what it is you're worried about. What is the worst thing you think could happen?' If we draw it out of them," she said, "it may give them space to kind of let that out."

Helping kids feel heard can reduce stress. But experts also urge balance, keeping mornings calm, easing into routines, and not overloading schedules the first few weeks.

Nicole Brady, chief medical officer at UnitedHealthcare, said mental-health support should remain a priority throughout the year.

"Though we want our kids to be involved in activities and be social," she said, "we have to watch their academic performance, their mood, those sleep patterns, and making sure that those are staying healthy."

Brady added that parents should talk regularly with kids, model healthy coping and seek help early if warning signs appear.


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After a legislative session which opened doors to expand mental health care services across Montana, a state commission said it is considering the Billings area to build the state's second forensic facility.

For people involved in Montana's justice system whom a judge has deemed not mentally fit for their own defense, there are 53 beds in the state's only forensic facility in Galen. The daily waitlist hovers at about 100 people.

Matt Kuntz, executive director of the National Alliance on Mental Illness-Montana, said it is not meeting the immense need.

"It's just a really bad situation for the people that are in the jails, for the people that are caring for them, for the taxpayers," Kuntz outlined. "It just doesn't work for anybody."

At a recent commission meeting, Montana Department of Public Health and Human Services Director Charlie Brereton said the state is identifying a location for a new facility. The department received nearly $27 million from the state in April to fund project planning.

Kuntz noted the Montana Legislature passed many bills this session centered on mental health care.

"We really were able to get big wins in access to outpatient care, access to crisis care and for people in need of forensic hospital," Kuntz explained. "Overall, it was really an amazing legislative session for Montanans with mental health conditions."

Other mental health legislation will boost school-based services, youth in residential care, the state's 988 crisis line and certified community behavioral health clinics.


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The California Parent and Youth Helpline is in serious jeopardy after Gov. Gavin Newsom cut it from the new state budget, saying the money was needed to support medical services.

Advocates said they are puzzled because the governor has championed the helpline for years, and lawmakers approved $3 million from a separate fund dedicated to mental health, which does not affect the deficit.

Lisa Pion-Berlin, president and CEO of the nonprofit Parents Anonymous, which runs the helpline, said it is still operating 24/7, for now.

"We're holding on for the next month or so," Pion-Berlin pointed out. "But we need the state to step up, or one of these well-off philanthropists who cares about having that immediate help for emotional support, which is so vital."

Advocates are hoping funding can be restored via a budget trailer bill in the next few weeks. People can call or text and reach the helpline's trained counselors at 877-427-2736. The free helpline has connected with more than 120,000 people since its inception five years ago, and the website CAParentYouthHelpline.org has reached a million more.

Pion-Berlin noted a study in the Journal of Technology in Human Services found a call to the helpline can quickly ease parents' suffering and feelings of isolation.

"The research said that 85% of the callers in less than 30 minutes feel more positive, more hopeful and able to address their issues," Pion-Berlin reported. "There is no other service or pill I know that can do that in 30 minutes or less."

Parents Anonymous also offers free weekly support groups to steer parents and kids through emotional crises of all kinds.