MEDFORD, Ore. -- First responders are reaching beyond emergencies to support people in southern Oregon.

Mercy Flights is the emergency transportation provider in Jackson County. Meg Wills, population health portfolio manager with the coordinated-care organization Jackson Care Connect, said her organization collaborates with Mercy Flights so a team of specially trained paramedics can implement a unique support system for people who frequently come to the hospital.

"What Mercy Flights mobile integrated paramedics are able to do is to wrap care around people when they've been identified in those acute settings and really ensure that they get linked to the services that will hopefully prevent those members from going back into a hospital," Wills said.

She said the team offers up to 30 days of transitional support after someone is discharged, including providing a home assessment and help such as educating people about their medications.

Sabrina Ballew is supervisor of Mercy Flights' integrated health care program. She said paramedics in this program can assess folks anywhere.

"We will meet them wherever they're comfortable," Ballew said. "So this could be on a street corner, a coffee shop, in their homes."

The team has a number of solutions at their disposal. They can connect people with medication-assisted treatment for substance abuse disorders or deliver food boxes - which has been especially important during the COVID-19 pandemic. Ballew said help can be as simple as getting someone's medication.

"So they'll get discharged home but they don't have transportation back to get their medication or their medications weren't ready for them or they're just not strong enough or understand the process," she said. "So our team will actually go out and pick up their medications for them and deliver them to their homes."

Wills said 75% - 80% of the people they reach out to engage the program. She said one of the most powerful assets is how mobile the paramedics are.

"They're out in the community and they're really reaching out to people in these moments when there's an opportunity to really reflect and think about, 'What is it that I need right now in order not to come back?'" She said.


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A New York group has a new program to help veterans.

The Center for Independence of the Disabled New York's Veteran Direct Care program helps veterans choose a home care provider. Initially, the program began with a few veterans on Staten Island but has grown to include people from other New York City boroughs.

Sharon McLennon-Wier, executive director of the center, said the program has been a year in the making with some challenges along the way.

"There was a lot of paperwork to become a provider through the federal government, the Veterans Administration," McLennon-Wier explained. "It required a lot of background checks, it required developing a manual, a lot of training with getting connected to the VA portal system, their referral system, their payment structure."

Since the program's launch, she reported feedback has been positive since New York City did not have such a program before. McLennon-Wier noted it also provides benefits for veterans' caregivers, who can earn income from this program.

An AARP report showed caregivers for veterans spend an average of $11,500 of their own money, since they often require more advanced care.

Though the program is still relatively new, McLennon-Wier hopes to grow it into a new department at CIDNY to help veterans access necessary services but it comes as the state and nation face a shortage of mental health providers for veterans. She pointed out along with extra training, the roles involve an understanding of veteran culture.

"Post-traumatic stress disorder in a veteran is something that a clinician who hasn't worked with veterans needs to understand the nuances of it," McLennon-Wier emphasized. "It's a different military lifestyle. It's a different culture. It's a different mentality."

She added mental health providers would also need training to help veterans with traumatic brain injuries. A Department of Veterans Affairs Inspector General report found psychologists are the fourth top shortage position, while psychiatrists are the top shortage among specialty physicians.

November is National Diabetes Month and experts said with healthier habits, more Tennesseans can reverse prediabetes and prevent Type 2 diabetes and all its complications.

The prevalence of diabetes is quite high in Tennessee, at 14.6%, which is three points higher than the national average.

Dr. Griffin Rogers, director of the National Institute of Diabetes, Digestive and Kidney Diseases in Bethesda, Maryland, said it is possible to prevent the wide range of health problems caused by high blood sugar, from heart attack and stroke, to kidney disease and vision problems. Rodgers said a helpful acronym is "ABCs."

"The A stands for hemoglobin A1C. The A1C is a measure of what the average blood sugar is in the preceding three months. The 'B' stands for blood pressure, and the 'C' stands for cholesterol," Rogers outlined. "High blood pressure and high cholesterol, in addition to high blood sugars, can contribute to the nerve and blood vessel damage."

The "s" in ABCs stands for "stop smoking." He pointed out smoking can also damage your blood vessels and can cause or increase your risk of these complications.

Rodgers recommended a diet based on fresh fruits and vegetables, whole grains and lean proteins like fish. He also suggested replacing sugary drinks with water to improve overall health, plus regular exercise and getting seven to eight hours of sleep can help.

"On the physical activity side, 30 minutes a day, five days a week for most adults is what's generally recommended," Rodgers explained. "Just walking. And if you can't do the 30 minutes all at one time, breaking it into either two 15, or three 10-minute intervals is sufficient."

Rodgers stressed diabetes is preventable and manageable. He added it is important for people to have their blood pressure and blood glucose levels checked as part of their routine wellness visits.


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According to experts in the field, the system of developing new antibiotics is broken and doctors are running out of ways to treat deadly infections.

Lawmakers have proposed the PASTEUR Act to fix the pipeline. New antibiotics are critical but they must be used sparingly, which means private drug companies cannot recoup their investment.

David Hyun, director of the Antibiotic Resistance Project at the Pew Charitable Trusts, said the bill would establish a subscription model to fund research for certain drugs approved by the Food and Drug Administration.

"It delinks their revenue from the volume of sales and provides an up-front payment to the companies purely based on the value of the public-health value of the new antibiotic," Hyun explained.

The Centers for Disease Control and Prevention said patients in the U.S. contract 2.8 million antibiotic-resistant infections each year and more than 35,000 of them die. Experts estimate the U.S. spends $4.6 billion a year to treat infections caused by drug-resistant germs.

Dr. Sarah Doernberg, an infectious disease specialist and professor of medicine at the University of California-San Francisco, said the ability to treat infection dictates the safety of all kinds of medical procedures from giving birth to having surgery.

"We are able to operate ICUs and transplantation and give chemotherapy agent," Doernberg noted. "All of these things that we do that are very invasive and come with risks of infection, and we need to be able to treat the infections in order to be able to provide modern health care."

Despite bipartisan support, a similar bill failed to pass in 2021. Senate lawmakers reintroduced the PASTEUR Act in 2023 with reduced funding but it remains stalled in committee.

Support for this reporting was provided by The Pew Charitable Trusts.