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Tankers U-turn, zig-zag, pause around Strait of Hormuz; Labor groups call for major changes to NAFTA replacement; Proposed federal SNAP cuts would impact NYS food banks; Out Nebraska rebrands, increases outreach during Pride Month.

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U.S. awaits Iran's response following strikes on three nuclear sites. Department of Homeland Security warns about possible attacks here, and advocates call for resilience as LGBTQ rights face threats around the nation.

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Giant data centers powering artificial intelligence want cheap rural land but some communities are pushing back, Hurricane Helene mobilized a North Carolina town in unexpected ways, and Cherokee potters make ceramics that honor multiple generations.

Flyers fed up with U.S. airlines, complaints soar to new heights

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Friday, May 16, 2025   

New data show Arizona's two largest airports have fared well for on-time departures and arrivals but the same cannot be said about U.S. airlines in general.

Air travelers filed about 67,000 complaints last year, up 9% from 2023, according to a new report from the Public Interest Research Group Education Fund. The top grievances were cancellations and delays, not receiving refunds and luggage being lost or damaged.

Teresa Murray, consumer watchdog director for the group's Arizona education fund, said the number of travelers was expected to increase by about 7% this year but economic uncertainty and concerns from international travelers has curbed it. She noted Delta, Southwest and United have all indicated they will cut their number of flights in the months ahead.

"Then you throw in the safety issue," Murray added. "We don't have any way of knowing -- and I don't think the airlines really know for sure -- what to expect in the months ahead, although it is certainly expected that maybe we won't see a 7% increase in passengers this year."

Murray pointed out travelers have more rights this year than they did a year ago. For instance, complaints about refunds and delays prompted action from Congress on an FAA reauthorization bill, which mandates airlines to issue fast, no-hassle refunds if a flight is canceled for any reason. Online, people can visit pirg.org/flighttips for more information.

Murray noted overall, cancellations and delays across the nation increased last year. Just this week, Newark Airport saw many delays and cancellations after the FAA issued a ground stop following an outage at one of its air traffic control facilities. Murray argued flyers need to be in the know and on alert about where they are flying through.

"Pay attention to the news," Murray urged. "Because there are going to be other hot spots where, because of the air traffic control shortages and because of equipment, there may be some airports that are just a little bit more headache-inducing than what we've seen."

Murray realizes some are on edge about the current state of the airline industry but emphasized being courteous and respectful to fellow passengers and airline representatives goes a long way.

Disclosure: Arizona Public Interest Research Group Education Fund contributes to our fund for reporting on Civic Engagement, Consumer Issues, Energy Policy, and Urban Planning/Transportation. If you would like to help support news in the public interest, click here.


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